TERMS AND CONDITIONS.

Thank you for considering booking a consultation with me. I look forward to speaking with you.

Here are a few things that will be useful to you about working together.

​

Terms and Conditions

​

By booking a consultation with Hiroko Yokosawa you agree to the terms listed below.

​

​

Booking

 

When booking your consultation please check you have chosen the right time zone. I am in the UK so I may be working at different times than you expect.

​

Cancellations

​

Please give 24 hours notice of cancellation of your consultation. I often have a waiting list for last-minute consults so please give me as much notice as possible so I can rebook the slot.

Cancellations with less than 24 hours notice will be charged.

​

The Consultation

 

The Consultation will take place at the time indicated. If you arrive late at the meeting, we will still have to finish at the correct time so that I am ready for my next client. You will be charged the full consultation rate.

For video consultations, I will send you a link to join the video meeting. If for any reason it does not work we will find another way to communicate. Please check your emails before your consultation is about to begin.

I might ask you for more information or photographs, we can discuss this as required during your consultation. This may be required to help determine the right remedy.

​

Contact Between Consultations

 

This will be discussed at your consultation. I might ask for email updates in between consultations if needed.

​

Pharmacy

 

I will send you a prescription for your remedies after our consultation.

For UK clients, your remedies will be posted to you by the pharmacy. Please pay the cost to the pharmacy when you receive the invoice. Or you can purchase them directly from the pharmacy.

I will also send you a contact of where to purchase them (Outside the UK). You can purchase the remedies from other sources if you have them.

​

First Aid Prescribing

 

We will discuss taking other remedies during your treatment. First aid consultations can also be booked in between consultations if you have an acute symptom you need help with.

​

Homeopathy alongside mainstream Healthcare

 

Homeopathy works well alongside mainstream healthcare programmes and medications. You will not be asked to come off medications during your treatment. You may be asked to go for additional health checks to see if your medications are still required.

​

Any changes to your medication regime should be reported to me at your next appointment.

​

Homeopathy is not instead of Accident and Emergency Care

 

In cases of emergency please contact your G.P. or nearest Accident and Emergency Department.

If you need emergency health care please contact your Doctor or Emergency Services.

​

Emergency Service

 

I cannot provide an emergency service. If you need emergency care please contact the emergency services.

​

Out-of-hours Service

 

Please contact The Homeopathic Helpline (09065343404) for general information & advice between the hours of 9 am – midnight or Homeopathy24/7: https://homeopathy247.com/

​

Please note that this service is charged at a certain price to you. In cases of emergency please contact your G.P. or nearest Accident and Emergency Department.

​

​

Confidentiality Assured

 

Notes taken by myself are secure, private and confidential. I will not share your details with anyone. I am registered and abide by data protection laws in the UK. 

​

Emails

 

When you book a consultation with me, I will add your email address to my client list so that I can contact you about your consultations, news and courses, and about learning more about homeopathy. You can unsubscribe from this list at any time.

​

Health Notes

 

I am required by law to keep your consultation notes for 7 years. These will not be shared with anyone unless the law requires me to submit information for the protection of life.

​

The Consultation

 

Everything discussed at each consultation is confidential and will not be discussed with anyone else unless I have your specific instructions to discuss your information with other health professionals.

​

Code of Conduct

 

I abide by the homeopathic Code of Ethics

​

Technology

 

The use of the Internet, video calls, messenger, emails or telephone calls: I will take every precaution reasonably possible to ensure the privacy of your information but it cannot be guaranteed across these technologies.

​

Payment

 

Please note the consultation fees are usually paid in full up to 24 hours before the appointment.

Alternatively, I will send an invoice to you after the consultation. You can choose whether to pay by card or by Bank Transfer. Please settle your invoice within 24 hours of your consultation.

​

Gift Cards or Vouchers

 

Gift Cards or Vouchers can be used to offset the full price of a single consultation but cannot be used in conjunction with any other offers.

​

Technology

 

I use Zoom, WhatsApp, Skype or Messenger for Video calls. I use email for contact between consultations.

​

Governing Law and Jurisdiction

 

This Agreement and any disputes or claims arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the courts of the United Kingdom, and both parties hereby submit to the exclusive jurisdiction of such courts.